Returns & Refunds
Roots To Connection Return and Refund Policies
In the event that you are have purchased the wrong goods or you are not satisfied with any purchase from Roots To Connection, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for an exchange or credit. We can only cover the return shipping costs if we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until we have received the goods at our premises. It would be helpful if you could include your order number and a note of what action you wish to be taken.
To Exchange Goods
In order to speed up the exchange process we would recommend that you place a new order for the goods that you require so that you receive the required goods as soon as possible. Then when you ship the original goods back to us please include a note that you wish an exchange and the details of the goods you would like to receive. Please Note: We cannot accept returns for used goods unless they were delivered faulty.
The Return Address
When returning goods please make sure you retain your proof of posting or tracking number for any item returned as we cannot accept responsibility until we have received the goods back.
Head Office & Returns Address
Roots To Connection
Bury St Edmunds